Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for the fastest response, or email for detailed enquiries. We can help with verification, deposits and withdrawals, and guide you through security and responsible gaming tools. Contact us via the channels below and we’ll reply promptly with practical, clear guidance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; questions, account-related issues, technical concerns) |
| General enquiries | [email protected] (general feedback; billing and payments; typical email response within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships, account manager, tracking support) |
| Phone | +44 20 7946 0913 (calls handled by support team; use for urgent queries) |
| Working hours | Mon-Sun, 08:00-00:00 GMT (live chat 24/7; phone coverage hours above) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that needs explanations or documents. Please include a clear subject line, your full account details, and up-to-date contact information to avoid processing delays. Attaching relevant documents and a brief description of the problem helps us resolve matters faster.
Submit your enquiry
Response Time
Most support requests are handled quickly, with the majority answered within one business day. If your case requires account checks, identity verification, or escalation, it may take longer depending on the complexity and third-party responses. We’ll keep you updated by email and in-chat, and we aim to resolve routine issues as fast as possible.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Please share anything that would make your experience smoother - feature requests, bug reports, or design tips. All submissions are reviewed carefully by our team and often guide product updates and UX improvements. Your input helps us prioritise changes and deliver a clearer, faster gaming experience for everyone.