Responsible Gambling Policy

At Heyspin we take player safety seriously. We promote controlled play and provide practical tools so you can enjoy the site while staying in control. This page outlines how we protect players, the limits and breaks you can set, signs of problem gambling, and where to find extra help.

Player protection principles

We are committed to fair, safe play and early intervention. We monitor activity for signs of harm and will contact players if we see concerning patterns. Our approach is to offer support, limit access where needed, and work with players to restore safe play habits.

Activity-control tools

You can manage your activity directly from your account. Typical controls include:

• Deposit limits - set daily, weekly or monthly limits to control how much you add to your account.
• Loss limits - cap the total losses you can incur over a chosen period.
• Session time limits and reality checks - receive periodic reminders during play and set maximum session lengths.
• Cooling-off periods - short temporary breaks available immediately from your profile.
• Self-exclusion - automatic long-term blocks if you need extended time away.

Deposit and loss limits

We offer flexible deposit limits that you can change at any time. Stricter limit changes take effect after a 24-hour cooling-off period. You can set:

• Daily limits
• Weekly limits
• Monthly limits

Loss limits work the same way and help you control net outflow over the chosen interval.

Time limits and breaks

Use time limits to manage how long you play. Options include session reminders and timeout choices such as 24 hours, 48 hours, 7 days or 30 days. These tools are available from your account settings and can be turned on or off as needed.

Self-exclusion

If you need an extended break, you can self-exclude from the site. Available self-exclusion periods include 6 months, 1 year and 5 years. During self-exclusion your account will be closed to play, deposits and promotional activity.

Recognising problem behaviour

Warning signs include chasing losses, hiding activity, betting more than planned, borrowing to gamble or neglecting responsibilities. If you notice these behaviours in yourself or someone you care about, we encourage you to use limits or self-exclude and to seek support.

Practical tips to stay in control

• Set deposit and loss limits before you play.
• Use session reminders and take regular breaks.
• Keep a budget and never gamble with money needed for essentials.
• Avoid betting while under stress, intoxicated or distracted.
• Talk to a trusted friend or family member about your activity.

Professional help and support organisations

If you need extra support, consider contacting specialist organisations such as GamCare, Gambling Therapy or BeGambleAware. We also provide links to these organisations in the help section of your account. If you prefer, contact our support team for guidance and we will help you access appropriate resources.