Privacy & Data Protection
Welcome to Heyspin’s Privacy Policy. This page explains how we collect, use, store and protect the personal information you give us when you create an account, play games, make payments or otherwise use our services. We respect your privacy and describe below the types of data we process, how we use it, your rights and how to contact us about your personal information.
Types of data we collect
We collect several categories of information to operate the service and meet regulatory obligations. This includes personal data you provide directly, technical data from your device and transactional data related to deposits, bets and withdrawals.
Personal data
When you register or verify your account we may collect your name, date of birth, email address, phone number and postal address. For identity verification (KYC) we may ask for identity documents such as a passport, driver’s licence or national ID and proof of address like a recent utility bill or bank statement. We may also use face-matching technology as part of verification.
Technical and usage data
We collect technical information automatically when you use our site, including IP address, device type, browser, operating system, session times and pages visited. We use this data to provide and improve the service, diagnose issues and maintain security.
Transactional data
We record payment and account activity such as deposits, withdrawals, wagers, wins and losses. Transactional records help with payment processing, fraud prevention, responsible gambling monitoring and dispute resolution.
How we use your information
Your data is used to create and manage your account, process payments, verify identity, provide customer support, personalise the site experience and comply with our legal and regulatory obligations. We may also use contact details to send important service messages, account notices and information about changes to policies.
Data protection practices
We use technical and organisational measures to protect personal data, including encryption in transit and access controls. We employ industry-standard security such as 128-bit SSL encryption for data transfers. Access to personal data is limited to authorised staff and contractors who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar tracking technologies to operate the site, remember preferences, analyse site use and deliver relevant content. You can manage cookie settings in your browser or via available preference tools on the site. Blocking certain cookies may affect site functionality.
User rights
You have rights to access the personal data we hold about you, request correction of inaccuracies, object to or restrict processing, and request deletion where applicable. You can also withdraw consent for specific uses if processing is based on consent.
Access, correction and deletion
To access, correct or request deletion of your data, use your account settings where available or contact our support team at [email protected]. We will respond and explain any further steps needed to process your request.
Information sharing and third parties
We may share information with service providers who help operate the site, payment processors, fraud prevention partners and where required by law. We require third parties to apply appropriate security and to use personal data only for specified purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated on the site and, where appropriate, by email. Please check this page regularly to stay informed about how we handle personal data.