User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of Heyspin and the services we provide. They set out the relationship between us and our players, including account duties, eligibility, deposits, promotions and how we handle disputes. By registering or using our site you agree to comply with these terms and any additional rules published for specific promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your password or account access with others and notify us immediately if you suspect unauthorised activity. Each player is permitted one account only; duplicate or proxy accounts may be closed and funds withheld pending review. We may ask for identity and address documents as part of our verification checks and restrict access to some features until verification is complete.

Eligibility requirements

Only users who meet our eligibility criteria may open an account. You must be at least 18 years old and legally permitted to use our services in your location. Eligibility may be restricted for residents of certain jurisdictions; it is your responsibility to confirm you are allowed to play. We reserve the right to suspend or close accounts that do not meet eligibility checks.

Acceptable platform use

Use of Heyspin must be lawful and honest. Collusion, fraud, bonus abuse, systematic or automated play intended to exploit system weaknesses, or any activity designed to manipulate outcomes is prohibited. Chargebacks, payment reversals and attempts to circumvent account controls will be investigated and may result in account suspension, forfeiture of funds and referral to appropriate authorities.

General bonus and promotion rules

All bonuses and promotions are subject to specific terms published with each offer. Bonuses may carry wagering requirements, maximum bet limits while a bonus is active and game contribution rules. Some offers include a maximum withdrawal cap on winnings from free spins or bonus funds. Bonus terms can vary by promotion and are binding; we may refuse, reclaim or void bonuses in cases of suspected abuse or breach of these terms.

Deposits and withdrawals

Available payment methods, minimum and maximum amounts, processing times and fees are displayed in the cashier. Minimum deposits typically start from £10 and methods may include card, e-wallet and other options. Withdrawals are subject to verification checks and may be limited while documents are pending. A daily withdrawal limit may apply; for some accounts a standard limit is $5,000 unless otherwise agreed. Processing times vary by method and third-party fees may apply. We may delay a withdrawal where required for verification, fraud checks or to comply with applicable rules.

Dispute resolution

If you have a complaint contact our support team with full details and any relevant evidence. We will investigate and respond in line with our internal complaint procedure. If a dispute cannot be resolved to your satisfaction you may elevate the matter to the relevant licensing authority where applicable; Heyspin operates under published licences and will cooperate with authorised complaints handling bodies.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Changes will be published on the site and, where appropriate, communicated to registered players. Continued use of your account after publication of changes constitutes acceptance of the updated terms. We may suspend or close accounts where necessary to comply with updated rules or where continued access would create regulatory or operational issues.