User Privacy Policy

This Privacy Policy explains how Heyspin collects, uses, and protects personal information from users of our services. It outlines the categories of data we gather, the purposes for processing, the safeguards we employ, and the rights available to users regarding their information. Transparency and accountability guide our approach to data handling, and this page describes the types of data involved, how long data may be retained, and the mechanisms available for exercising control over personal information when interacting with our platform and customer support channels.

Types of data we collect

Personal data

Personal data includes name, email address, date of birth, postal address, phone number, and identity documents submitted for verification. Account credentials and communication preferences are also collected to manage user accounts and correspondence.

Technical data

Technical information covers IP addresses, device identifiers, browser and operating system details, and log data generated during sessions. This data helps with fraud prevention, security monitoring, and improving platform stability.

Transactional data

Transactional records include deposits, withdrawals, bets, wins, and bonus activity. Payment method details and transaction timestamps are stored to support billing, regulatory compliance, and dispute resolution.

How information is used

Collected data is processed to provide account services, verify identity, prevent fraud, comply with legal obligations, and maintain responsible gambling measures. Usage also encompasses customer support, dispute handling, and fulfilling contractual obligations related to gameplay and financial transactions.

Data protection and security practices

Robust technical and organizational measures protect user data against unauthorized access and loss. Encryption, secure server configurations, access controls, and regular security assessments form the core of our defenses. Security patches and vulnerability testing are applied routinely to reduce risk.

Cookies and tracking technologies

Cookies and similar tools are used to enable core functionality, store preferences, and support analytics. Users may manage cookie settings through their browser or account preferences. Tracking technologies are not used for profiling without explicit consent.

User rights regarding their data

Access and correction

Users can request access to personal data we hold and ask for corrections when information is inaccurate or incomplete. Authentication procedures are in place to verify identity before granting access.

Deletion and restriction

Requests for deletion or restriction of processing are honored where lawful and feasible, subject to retention requirements for legal, tax, or regulatory reasons. Temporary suspension of account activity and self-exclusion options are available through account settings.

Data sharing and third parties

We share data with third parties only when necessary for service delivery, legal compliance, payment processing, identity verification, or fraud prevention. Contracts and data processing agreements require partners to maintain appropriate security and to process data only as instructed.

Updates to this privacy policy

Policy updates are published on this page and may be communicated through account notifications. Significant changes affecting user rights or data use will be highlighted and, where required, consent will be sought. Records of prior versions are retained for reference.